Shipping and Returns
Orders are processed, inspected and shipped from our offices in Brooklyn, New York.
All of our items are made-to-order and require 7-14 business days to complete. Once your order is dispatched, you will receive a shipment confirmation email that includes a tracking number. If you have not received this email, please feel free to contact email@example.com to check on the status of your order.
Please note that our shipping partners do not operate on weekends or public holidays.
Once an item is shipped, we are no longer responsible. We do not refund original or return shipping costs. Shipping costs will only be refunded if the return is a result of our error.
We do not refund for packages lost in transit. We are not responsible for delayed, lost, stolen or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. Please note that some orders may experience delays that we have no control over.
Upon placing an international order, your package may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are due once the package arrives to its destination country. Depending on the country, buyer may be required to pay these charges at the time of delivery. Santos by Monica will not be held responsible for any customs and import taxes.
Returns and Exchanges
Due to the made-to-order nature of our brand, we do not offer returns or exchanges on handbags. Please contact firstname.lastname@example.org with any questions about specific items and we will be happy to send more pictures or videos of said item.
If you would like to exchange your clothing item for a different size please email us at email@example.com within 14 days of receipt and we'll be happy to accommodate.
Please note that the returned item should be sent back in original condition with original labels and packaging. We cannot exchange any products that have been used, altered, or washed. Santos by Monica reserves the right to refuse exchanges that do not comply with our exchange policy requirement.
Due to the made-to-order nature of our brand, we do not offer returns on clothing.
If your item appears to be damaged, please email us right away at firstname.lastname@example.org with your order number in the subject line of the email and an image of your damaged item to discuss possible options. We are happy to repair most manufacturing faults!
Sale / Markdown Items
Please note that all items marked down from their original price are final sale.
Items on Pre-Order or Back-Order
Items that are listed for pre-order or back-order require more time to be completed. Please note that you will be charged upon check-out and item will be shipped within the time frame listed on the product page.